WELLWATCHER ADVISOR

user EXPERIENCE DESIGN • SCHLUMBERGER • SuMMER 2018

 

In the oil production process, engineers are highly concerned about the health and performance of their wells. WellWatcher Advisor (WWA) is a real-time monitoring and data analysis software application that connects users to information about their well downhole. In WWA's transition from a desktop app to the web, I led the redesign of their user experience to create more efficient workflows that help guide users through data. The icons used are from TheNounProject.

 
 

The Problem

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The WellWatcher Advisor desktop application currently has a low adoption rate and requires multiple training days to onboard users. IT support has mentioned that the application is: “Not user-friendly for first-time users. They do not know where to start.”

In this first MVP, through research and collaboration, I was responsible for identifying the supported users and supported workflows. My goal for this MVP was to redesign workflows to efficiently guide users through data in order to achieve their goals.

 

01 - WORKFLOW FOR ALARMING

 
 
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02 - WORKFLOW FOR CURRENT CONDITION

 
 
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THE iMPACT

  • Streamlined workflow to be more efficient in identifying and troubleshooting problems on a field and well level

  • Provided guidance in understanding the condition of a well

  • Uncovered opportunities for production rate improvement

  • Enhanced access to and readability of data

She did a very good job, so we wanted to give her more exposure

My presentation for this project was one of few intern projects selected to be recorded and sent to upper management at Schlumberger. I was honored and excited to have my project be shared with others and communicate the importance of UX design to a larger audience.

 

THE PROCESS

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LEARNING ABOUT THE DOMAIN

To start off this project, I spent time wrapping my head around the product's domain and ecosystem. I needed to understand the hardware (intelligent completions) connected to WWA's software and how everything fit into the oil production process.

 
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User interviews

I interviewed six people (two of which lived in Malaysia) for a total of 12.5 hours. From our conversations, I started to gain insight on the user's high-level goals, workflows, and current challenges with WWA.

 
 
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UX WORKSHOP TO DEFINE MVP

I collaborated with stakeholders (product champion, developers, domain experts) to identify which users we were going to support in the first minimum viable product (MVP), and what functionalities and workflows are necessary to facilitate their goals. We identified the surveillance and production engineer as our supported users. 

 
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DESIGN OPPORTUNITIES

From looking at the current application during the UX workshop as well as feedback from user interviews, we identified some key areas of improvement in the monitoring module.

 
 
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ITERATIONS

I iterated from wireframes to mock-ups with the design language system.

 

FEEDBACK

I received many round of feedbacks on my designs. I also wanted to learn about a specific problem and workflow to better refine my designs.

 
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I am very grateful to have my team help me throughout the process! :)